Industry: Non-Profit Social Welfare / Membership Organization
Program Sponsor: CIO
Target Audience: System Administrators, IT Managers
Target Audience #: <100
Client’s antiquated organizational bylaws were limiting their ability to hire technical staffing. In response to bylaws, technical staff was outsourced to third-party contracts.
Third-party jobs were along the employee’s development path, impacting employee promotions. Annual merit increases created over-compensated employees. Promotions were blocked as higher-grade jobs were filled by third-party contractors.
Architect of System Administrator cross-training program applying organizational learning best practices, process re-engineering, communications, training and support, tracking and reporting, and organizational change management.
Internal rate of return (IRR) of 66%.
Increased management and employee morale.
Increased inter-departmental collaboration and peer-to-peer coaching.
Increased employee job satisfaction scores.
Increased organization’s buy-in on learner-centric, customized programs.